Support is available during software evaluation periods and subsequent
maintenance periods. Support issues should be documented in an email
to email@example.com. Telephone
support is not guaranteed to be available on demand, however we
endeavor to respond to support requests and messages within 24
hours of receipt.
requesting support please ensure you have read the necessary documentation
relating to the product you are using. If you are evaluating a product
the downloaded files all include a "Start_up" document
in PDF format (see also below). Please consult this document to
double check that installation has been performed correctly.
that if you are not running the latest release of the software,
you may be asked to update to the latest release before further
investigation can take place.