If you have a question, please email us at support@smis.net
Why do some users get their Logon IDs logged as UR_User ?
This is because the username isn't advertised by Netbios, there are a variety of causes, some are:-
- The user is also logged on somewhere else, Netbios names are unique, and therefore do not get advertised on more than 1 machine at a time.
- If you have a PC with the same name as a user. Unique names do not only apply to users, they apply to PC names, domain names and workgroup names too, changing the duplicate names will solve the problem.
- Sometimes the PC will stop advertising the username, log off and on again will solve this.
- On NT machines, the Messenger service advertises the Logon Name, and sometimes this service has been stopped, make sure its set to start Automatically, and type "Net Start Messenger" at a command Prompt to start it now.
If you wish to test this, from a DOS prompt type NBTSTAT -A then the IP address of the PC you wish to query, you should see the names listed, if the user name isn't in this list then it won't get picked up.
My Violation Console does not show any messages, but the Data Collector is working OK ?
This is because you have entered an incorrect IP address for the Management Station in the main config program, the Management Station IP address is the IP address you will run the Violation Console on, and needs to be set correctly so the Data Collector knows where to send the messages, also after you make changes to this IP address or port, you will need to restart the Data Collector.
I have a switched network and Cyber Predator does not appear to log any activity ?
This is because switched networks only send data to where it needs to go, but, you can get around this by doing the following, insert a normal HUB between your switched port and your Internet gateway device (router/proxy server etc) and plug the machine you have installed the data collector into a spare port of the same hub, see diagram below:-
In the Violation Monitor and Quick View Reports the web site is not shown for IC violations ?
This is by design, in a later version we will marry the incoming violation with the outgoing request to show the web site the incoming violation came from.
What does I/O error 32 mean?
This error message means that the file that the system is trying to open is already open by another application, if this happens, normally a system reboot is the quickest way to solve it.
The Data Collector service fails to start if the log files are placed on a network drive or NTFS partition
This is because by default the Data Collector service run under the security context of "System Account" and this account will not have the relevant permissions to access the network drive or the folder on the NTFS partition.
It is easy to fix, set the "Cyber Predator Real Time Data Collector" "Log on as" setting to "This account" and create a new or choose an existing NT user account with the correct permissions for the location you wish the log files to be stored in. Some people set this account to Administrator. It is IMPORTANT that the account you do use has the "Password never expires" option ticked in User Manager, otherwise if the password does expire, and you restart the service it won't start because it can't log on.
The Help does not launch when I click the help button or press F1 ?
This is because the HTML Help system is not properly installed on your computer, this can be rectified by installing Internet Explorer 4 or later.
The DC won't start and in the event log it says Adaptor Open error
The most common causes for this are:-
- The wrong adaptor selected, from the start menu, run the "Cyber Predator - Data Collector Configuration Program" and choose the adaptor from the drop down list, press Save, then restart the DC.
- The account you are logged onto the machine with, or the account the DC service is running under doesn't have Administrator rights to the machine, add the account to the Local Administrators group.
|
